Customer Service

Mobility

Get a professional evaluation done so you know that you are getting the right  Mobility Product. Aeroflow employs Mobility Specialists and works with independent physical and occupational therapists to evaluate your needs. We provide your physician with this evaluation so that he or she can make an informed decision on whether or not to prescribe one of these devices.

DON’T DEAL WITH OUT-OF-STATE COMPANIES THAT MIS-LEAD YOU ABOUT YOUR MOBILILTY NEEDS.  AEROFLOW IS DEDICATED TO PROVIDING THE BEST SERVICE AND PRODUCTS TO MEET YOUR SPECIFIC NEEDS. 

Attention Oxygen Patients!

You may qualify for Medicare reimbursement. It’s easy to fill your own Invacare cylinders for a continual portable oxygen supply. Use the lightweight Patient Convenience Pack and go!

• Weighs less than 5 lb.
• No liquid oxygen freeze-ups
• Quick, easy, and safe connection
• Two tanks last over 10 hours
• No waiting for deliveries
• Carry over the shoulder or around the waist
• Freestyle and Inogen to Homefill for qualified patients only

Post-Discharge Oximetry

Aeroflow provides FREE follow-up oximetry screening for patients that have marginal O2 SATS and are weaned off oxygen prior to discharge from the Hospital. We help ensure that your maintaining normal Oxygen Saturation values after you leave the hospital.

• Free in our service Area. When referred by a physician.
• An Aeroflow clinician will visit you 3 to 5 days after discharge and perform oximetry at rest, with exercise, and nocturnally.
• Aeroflow will forward the oximetry report to the appropriate primary care physician so they can determine if further care is needed.
• Have your Physician write for Aeroflow’s Post-Discharge Oximetry  or let the Case Manager or Discharge Planner know that you want you to have this follow-up screening.

Overnight Oximetry

• COPD is the fourth largest killer of people worldwide.
• Significant nocturnal oxygen desaturation occurs in up to 45% of patients with moderate to severe COPD who are not hypoxemic while awake.
• An estimated 18 million Americans suffer from sleep apnea; as many as 90 percent of these people are currently undiagnosed and untreated.
• Potential consequences of obstructive sleep apnea include:
  • Hypertension
  • Coronary Heart Disease
  • Myocardial Infarction
  • Pulmonary Hypertension
  • Congestive Heart Failure
  • Stroke
  • Neuropsychiatric Problems
  • Cognitive impairment
  • Sexual dysfunction
  • Depression
  • Onset of Cor Pulmonale
  • Cheyne - Stokes Respiration

Overnight Oximetry should be considered for patients with the following symptoms/ conditions:

• Significant smoking history
• High blood pressure
• Depression and or change in personality
• Overweight
• Morning headaches
• CHF (Hypoxia contributes to the onset of cor pulmonale)
• Gasps, snorts, or stops breathing at night
• Nighttime acid reflux
• Falls asleep easily during the day even after six or more hours of sleep
• Excessive daytime sleepiness and/or daytime fatigue
• Waking with gasping or choking sensations
• Neck size is 17" or more for a man or 16" or more for a women
• Snores loudly

AeroHEARTS Program:

• More than one million Americans are hospitalized annually with CHF
• 5 Million Americans have CHF
• 550,000 US Citizens develop CHF each year
• 30-50% of patients discharged from the hospital with CHF will be readmitted within 3 to 6 months.

Finding out you have Congestive Heart Failure (CHF) can be scary. But CHF just means that your heart does not pump enough blood to meet your body's energy needs. Slow blood flow causes fluid to back up, or become congested, robbing you of energy. You may feel tired, your feet and ankles swell with extra fluid, and simple activities make you short of breath.

How we can help you take charge?

The most important thing you can do for your health is to learn more about your heart failure. Through one-on-one sessions, an Aeroflow clinician will help you understand heart failure, how it affects your life and how you can better manage your disease. We will help you:

• Understand heart failure and how it affects your body.
• Learn the signs and symptoms of heart failure.
• Recognize when your heart failure is worsening by monitoring your weight and how you feel.
• Discover the importance of limiting salt and fluids.
• Understand how your medications work.
• Develop an activity program within your physical limitations.

We will provide you with an Aero-Heart Cook Book, which contains low sodium recipes designed to taste good while also being a part of a healthy diet. We will also provide you with a scale and weight log so you can record your daily weight. In addition to the log, we will give you a medicine schedule to help you take your medicines exactly as prescribed.

How can I enroll in the AeroHEARTS program?

To receive care from the program a referral may be received from your physician's office, hospital staff, or other community services. Once the referral has been received you will be contacted. In addition to program visits, you will need to make sure that you continue to see your primary care physician for all your medical and follow-up care.

Other services we provide:

• We deliver to all of Regional areas with NC and TN coverage available and growing
• Overnight Oximetry Testing
• Free CPAP Checkups for Aeroflow and Non-Aeroflow Patients
• CPAP Fulfillment Program - Ship CPAP supplies to patients on a regular basis
• Pulmonary Function Testing for Medical Offices - contract with medical practices to provide them with trained clinicians (contract labor) that are qualified to perform PFT's. Aeroflow Healthcare bills the Medical Practice per hour for the amount of time our clinician spends at their office performing tests.
• 24 hour emergency service
• Evaluation of client for specialized products.
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Billing of primary and/or secondary payer sources
• Rework of denied claims
• Instruction on equipment operation and safety to client, family and
  caregiver
• Follow-up with physicians (progress and compliance)
• User compliance reports
• Product and technology training for physicians and therapists
• Arrange for patient travel
• In-store health clinics (blood pressure, respiratory, glucose, etc.)
• Cleaning of equipment
• Loaner products while client's product is in for service
• Respiratory health education to seniors in assisted living centers
• Labor to build or assemble and test sophisticated mobility equipment
• Providing additional E tanks at no charge
• Provide oxygen conserving devices for client's ease of portability of O2
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting full payment at the “maximum allowable charge” rate)
• Freestyle and Inogen to Homefill for qualified patients only